1. Introduction & Scope
Home Slate Living ("we," "us," "our") is a home renovation company headquartered at 303 N Lobban Ave, Buffalo, Wyoming, 82834. We respect your privacy and are committed to protecting your personal data in accordance with the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other applicable U.S. privacy laws.
This Privacy Policy applies to all visitors, users, and customers of our website (homeslateliving.com) and our renovation services. By accessing our website or using our services, you consent to the data practices described in this policy.
2. Information We Collect
We collect several types of information to provide and improve our services:
2.1 Personal Information You Provide
- Contact details: Full name, phone number, email address, mailing address
- Project details: Property type, renovation scope, budget, preferred timeline
- Account credentials: Email and password (if you create an account)
- Communication records: Messages, emails, call recordings for quality assurance
- Payment information: Billing address, financing application details (processed securely by third-party lenders)
- Newsletter subscribers: Email address for marketing communications
2.2 Information Collected Automatically
- Technical data: IP address, browser type, operating system, device information
- Usage data: Pages visited, time spent, referring URLs, click patterns
- Location data: Approximate geographic location based on IP
- Cookies & pixels: Session identifiers, analytics cookies, marketing pixels
2.3 Information from Third Parties
We may receive information from lending partners, credit bureaus (with your consent), and marketing platforms to provide financing options and personalize your experience.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service delivery: Processing bookings, providing quotes, scheduling consultations, and executing renovation projects
- Communication: Responding to inquiries, sending project updates, and providing customer support
- Financing: Processing loan applications and coordinating with lending partners (with your explicit consent)
- Marketing: Sending newsletters, promotional offers, and service updates (you may opt out at any time)
- Analytics & improvement: Analyzing usage patterns to improve our website, services, and customer experience
- Legal compliance: Fulfilling contractual obligations, maintaining records for tax and legal purposes, and protecting against fraud
- Warranty management: Maintaining records of completed projects for warranty claims and service requests
4. How We Share Information
We do not sell your personal information. We may share data with:
- Service providers: Contractors, subcontractors, and partners who assist in delivering renovation services (bound by confidentiality agreements)
- Lending partners: Banks and financing companies when you apply for a renovation loan (only with your consent)
- Technology providers: Hosting services, analytics platforms, email service providers, and CRM tools
- Legal authorities: When required by law, court order, or to protect our rights, property, or safety
- Business transfers: In the event of a merger, acquisition, or asset sale (with continued protection of your data)
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
- Essential cookies: Required for website functionality (session management, security)
- Analytics cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance
- Preference cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We do not use cookies to collect sensitive personal information.
6. Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to deletion: Request deletion of your personal data (subject to legal retention requirements)
- Right to restrict processing: Limit how we use your data in certain circumstances
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests or for marketing
- Right to withdraw consent: Withdraw consent for processing at any time
- Right to opt out of sale: Opt out of the "sale" or "sharing" of personal information as defined by CCPA
To exercise any of these rights, contact us at privacy@homeslateliving.com or call (307) 684-7580. We will respond within 30 days.
7. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- AES-256 encryption for stored sensitive data
- Regular security audits and vulnerability assessments
- Access controls limiting data access to authorized personnel only
- Employee training on data protection and privacy best practices
- Secure payment processing through PCI-DSS compliant providers
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify affected users within 72 hours of any data breach in accordance with applicable laws.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
- Active customer data: Retained for the duration of service plus 10 years (warranty period)
- Newsletter subscribers: Until you unsubscribe (immediate removal upon request)
- Booking inquiries: Up to 24 months if no project is initiated
- Financial records: 7 years as required by tax and accounting regulations
- Marketing data: Until you opt out or after 36 months of inactivity
9. Children's Privacy
Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected such data, we will delete it promptly. Parents or guardians who believe their child has provided information to us may contact us at privacy@homeslateliving.com.
10. CCPA & State-Specific Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights:
- Right to know: What personal information is collected, sold, or shared
- Right to delete: Request deletion of your personal information
- Right to opt out: Of the sale or sharing of your personal information
- Right to non-discrimination: Equal service and pricing regardless of exercising privacy rights
Residents of Virginia, Colorado, Connecticut, and Utah have similar rights under their respective state privacy laws. To exercise these rights, email privacy@homeslateliving.com with subject line "Privacy Rights Request."
11. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on this page with a revised "Last Updated" date
- Sending an email notification to registered users and active customers
- Displaying a prominent notice on our website homepage for 30 days
Continued use of our services after changes constitutes acceptance of the updated policy.